The number of news reports highlighting the potential pitfalls and pitfalls of artificial intelligence would lead companies to believe that the average person is wary of artificial intelligence, but it turns out the answer is more nuanced than that. As Artificial Intelligence advances, clients are learning more about the role it will play in their lives on a personal and professional level. Many of the above assumptions have been shown to be incorrect and some are still up for debate.
Most people have an apprehension when it comes to AI: They fear humans will lose their jobs en masse to RPA and smart machines. It turns out that for most people, this is not a major concern. There are countless tasks that computers can perform with greater precision and efficiency than a human being. Most of these elements, such as large-scale data entry, are not tasks that humans particularly engage in in the first place.
According to a 2016 Harvard Business Review report, the majority of customers have a favorable opinion of the use of AI in business. However, HBR claims that the positive outlook largely depends on its past encounters with artificial intelligence and the ability of companies to implement AI in a way that provides real benefits to the consumer.
Quality control: Most customers have been victims of the margin of human error. People get tired, make mistakes, and miss important details. Once customers understand that AI removes a large percentage of a margin for error, they tend to be in favor of adopting machine learning technology and software. Many companies already use machine learning software that improves the customer experience and provides greater peace of mind.
Repetition, not competition: Customers frown upon intelligent automation when they know it is the ideal tool for performing repetitive tasks that most people cannot or physically cannot do efficiently. This clears up any misconceptions of AI as a replacement for all roles. The HBR states that while there will be some replacement for human functions, it is not enough to scare customers, especially when they understand the nature of machine learning and its place in the workflow.
Improving Human Life: According to another Harvard Business Review report, artificial intelligence is now being used to improve cancer treatment and scientific research. Companies are harnessing the power of cognitive technology and machine learning software to fight disease and solve global problems. While the fields are still in their infancy, clients and people around the world welcome initiatives that seek to combat these problems and eradicate them from the land.
While the headlines make it seem like AI isn’t a welcome concept for customers, it turns out that opinions can’t be oversimplified. They are evaluating the pros and cons of AI in their lives and seem to be leaning towards using AI. As long as companies efficiently communicate benefits and apply technology where it can have an impact, consumers will continue to view artificial intelligence as a positive development.