Introduction
Harnessing the benefits of mobility to connect with your employees, partners and customers anytime, anywhere is a smart key to service chain optimization. In this white paper, we discuss the application of mobility solutions for service management. We can maximize the productive use of resources, asset uptime and customer satisfaction with the optimization of end-to-end business services, mobilized for each role.
Mobility solution for service management. Adding to the stress of simultaneously delivering results and embracing change is the demand from employees, customers and business partners for secure anytime, anywhere access to voice, video, data and applications. All of these users want to stay connected, regardless of whether they are in the office, traveling on business, or working from home. And we can see mobility solutions as a way to improve the customer experience and generate incremental revenue. The service management mobility solution helps you improve service, employee connectivity and gives you:
• Scheduling field services
• Staff Administration
• Interaction with the client
• Location based services
• Inventory management
Field Service Scheduling Software
It provides intelligent appointment scheduling that ensures your customer engagements can be supported by service operations. Optimizes the schedule on the day of service to maintain most of the previously planned schedule. Manage unexpected events and suggest schedule changes to accommodate real-time situations while maintaining optimal service levels. Find the right balance of running high-priority jobs with routine maintenance jobs, making sure low-priority work still gets done while ensuring efficient operations.
Personnel management software.
Workforce management software is designed with the specific capacity planning challenges of field service resources in mind. As a result, it helps service organizations create effective capacity plans and lays the foundation for proper shift scheduling and customer interaction management. It provides service organizations with a number of automated and self-service features designed to enable you to deliver world-class service to your customers while keeping an eye on your bottom line. It is used in conjunction with our optimized scheduling solution, location-based services, and mobile offering.
Rental based services.
Location-based services (LBS) open up a world of opportunities for the intelligent service organization, especially when integrated with service optimization technology. Optimized service organizations can go beyond the basics of location technology, to use information in new and more actionable ways. It takes real-time location of field resources and provides better decision-making, such as scheduling and optimization services, early warnings on late arrivals, and other related scheduling decisions.
Inventory management
Stock management mainly helps to specify the form and percentage of goods stored. It is required at different locations within a facility or within many locations in a supply network. It also involves systems and processes that identify inventory requirements, set targets, provide replenishment techniques, report actual and projected inventory status, and handle all related tracking functions. and material handling. This would include monitoring material moving in and out of storage locations and reconciling inventory balances.