Question 1
Your organization plans to use Voice of the Customer to send surveys to selected groups of customers. You need to customize brand colors and logos for surveys. What should you do?
A. Modify the Voice of the Customer survey topics.
B. Configure system settings.
C. Modify Microsoft Dynamics 365 themes.
D. Update Voice of the Customer pipeline data.
Answer to
Question 2
What three actions can you perform using editable grids? Each correct answer presents a complete solution.
A. Update a lookup field to a custom entity.
B. Edit records by using mobile clients.
C. Group records by a specific column.
D. Update a customer type lookup field.
E. Update the value of an Owner lookup field.
Answer: A,B,C
Question 3
You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location. Which statement is true?
A. You can capture up to 10,000 survey responses per day.
B. You can store unlimited survey responses over time.
C. You can publish a maximum of 200 surveys.
D. All surveys must use the same theme.
Answer: C
Question: 4
You’re creating a new survey using the Voice of the Customer survey designer. Which two statements about the Voice of the Customer survey designer are true? Each correct answer presents a complete solution.
A. The Full page should always be displayed last.
B. The welcome page should always be displayed first.
C. Surveys can be up to three pages long.
D. Surveys can contain unlimited questions.
Answer: A,B
Question: 5
You must implement Microsoft Power BI to analyze and visualize data. What two actions can you perform? Each correct answer presents a complete solution.
A. Use iframes to display content
B. Implement custom visualizations.
C. Use a file stored in Microsoft OneDrive as a data source.
D. Always show the most recent version of the data.
Answer: A,B
Question: 6
Enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey?
A.30
B.40
c.100
D.250
Answer: B.
Question: 7
You need to provide quick ad-hoc analysis of the data from the Microsoft Dynamics 365 environment. Which Excel export option should you use?
A.Excel online
B. static worksheet
C. dynamic worksheet
D. dynamic pivot table
Answer to
Question: 8
You have access to the desktop version of Microsoft Excel and Excel Online. You must perform a bulk data update for 225 contacts. What are two ways to achieve the goal? Each correct answer presents a complete solution.
A. Open the data in Excel Online, make updates, and then save the changes in Microsoft Dynamics 365.
B. Export data as a dynamic PivotTable, make updates, and then save the changes in Microsoft Dynamics 365.
C. Export the data as a static worksheet, make updates, and then save the changes in Microsoft Dynamics 365.
D. Export the data as a static worksheet, make updates, and then import the data back into Microsoft Dynamics 365.
Answer: A,D
Question: 9
Implements the Unified Service Desk (USD). You plan to implement replacement actions and parameters. Which three symbols are valid replacement keys? Each correct answer presents a complete solution.
A.^
B.-
c+
D$
E~
Answer: A,C,D
Question: 10
You plan to implement Unified Service Desk (USD). You must install all USD components and verify the installation. What three actions should you take? Each correct answer presents part of the solution.
A. Deploy USD packages to the Microsoft Dynamics 365 instance.
B. Install the USD client on a development computer.
C. Run the USD client and connect to Microsoft Dynamics 365.
D. In the USD application, configure the client diagnostic log.
E. Install Computer Telephony Integration (CTI) adapters.
Answer: A,B,C